FAQ

FAQ

Before you book

Questions we are asked most

Timing, vehicles, coverage and how a reservation works. If yours is not here, the phone is the fastest way to an answer.

The date and time, the pickup address, the destination, and the number of passengers and bags. For airport pickups the flight number helps. For events with several stops, a rough running order lets us work out whether hourly service is the better arrangement. Once we have that, we will come back with a vehicle, a time and a price.

Yes. Our Mount Hood snow tour and our Oregon City and coast tour are both regular trips, arranged privately around what your group wants to see rather than a fixed schedule. Both are full day journeys, and both are considerably more enjoyable when nobody in the party is driving a mountain road or a coastal highway. We also arrange wine tours through the Willamette Valley and other trips across the region on request.

Luxury sedans suit one to three passengers and standard airport luggage. Luxury SUVs handle small groups and anyone travelling with extra bags, ski equipment or golf clubs. Mercedes Sprinters carry larger parties who want to travel together rather than in convoy. The right vehicle depends on the number of passengers and the amount of luggage, so tell us both when you enquire and we will match the vehicle to the trip.

Point to point is one pickup and one destination at a set time, which suits airport runs, dinner reservations and single meetings. Hourly service keeps the vehicle and chauffeur with you for a reserved block of time, waiting between stops rather than leaving and returning. Hourly is the better choice for a day of meetings, a wedding across several venues, or a night out with more than one destination. If you are unsure which fits, describe the plan and we will tell you which works better.

We cover Portland and the surrounding metro area, and we travel across Oregon and the wider Northwest corridor for longer trips. Portland International is our primary airport, and we also serve the executive fields around the city including Hillsboro, Troutdale and Aurora State, along with regional airports further out. If your pickup or destination sits outside the metro area, tell us where and we will confirm whether we cover it and what the trip involves.

No, All the vehicles are smoking free. 

Once the reservation is confirmed, we will send you an email for confirmation that means that your pickup has been scheduled and you don't have to call.

Speak to us

Tell us where you need to be

Reach out to us for refined, reliable transportation tailored to your comfort, safety, and expectations.

15483 Brianne Ct Lake Oswego OR

All major cards accepted

Direct lines

Toll-Free: 1888-TOWN-CAR

MONDAY - SUNDAY: 24/7

Our fleet ranges from luxury sedans such as Mercedes s550, Cadillac XTS, BMW sedans to SUVs such as Escalade and Yukon. If you are traveling with a group you can hire our Mercedes Sprinters to travel with your group.