These terms apply to every reservation. Please read them before booking. If anything is unclear, call us on (503) 234-2400 and we will explain it before you commit.
All vehicles are quoted subject to availability at the time of booking. Reservations are payable in full at the time of booking.
We do not charge credit card fees.
For arriving flights, the first 30 minutes after the flight lands are free of charge. After that, waiting time is charged at $1.50 per minute.
If you cannot find your chauffeur, call the office on (503) 234-2400. If we have not heard from you within 45 minutes of the flight landing, a no-show fee equal to the full fare applies.
Please do not leave the airport without calling us first. Almost every no-show fee we have ever charged could have been avoided by a phone call.
For point to point transfers and flat rate bookings, there is no charge if you meet your chauffeur within 15 minutes of the scheduled pickup time.
From the 16th minute onwards, waiting time is charged from the scheduled pickup time at the following rates:
Additional stops are charged at a minimum of $15.00 each, depending on the mileage, the time involved and the vehicle.
If you know in advance that you will need extra stops, tell us when you book. In most cases an hourly booking works out cheaper than a transfer with several stops added to it.
So that we can keep availability open for all our clients, we ask for notice of cancellation as follows:
Cancellations made inside these windows are charged at 100% of the fare.
The client is responsible for their guests and for any damage to the interior, exterior or equipment of the vehicle.
Cleaning, repair or replacement, including for vomit, is charged at a minimum of $195.00. Damage charges are applied to the card on file following investigation.
All passengers agree to behave appropriately and not to place any guest, chauffeur, vehicle, person or property at risk of damage, danger or an illegal situation. We reserve the right to end a journey and ask any person to leave the vehicle where these terms are breached. Where a journey ends early for this reason, no part of the fare is refunded.
Smoking and alcohol are not permitted in any of our vehicles.
A sanitation fee of $500.00 applies, plus a minimum of $100.00 for each burn to a carpet or seat.
Pets must travel in a carrier. Where a pet travels without one, a minimum cleaning charge of $295.00 applies.
We reserve the right to upgrade a client to a different vehicle without notice.
If you need a specific vehicle rather than a category, tell us when you book and we will confirm whether it is available rather than assume it.
We cannot take responsibility for items left in a vehicle during or after a journey.
If you think you have left something behind, call us on (503) 234-2400 and we will do our best to find it.
We cannot be held responsible for late arrival caused by circumstances outside our control, including but not limited to weather, road accidents, vehicle malfunction, or incorrect pickup or drop off information supplied at the time of booking.
Where something does go wrong, call the office. Most problems have a solution if we hear about them early.
Call (503) 234-2400 or email info@towncar.com. We would rather answer a question before a booking than resolve a misunderstanding after one.
Speak to us
Reach out to us for refined, reliable transportation tailored to your comfort, safety, and expectations.
15483 Brianne Ct Lake Oswego OR
All major cards accepted
Our fleet ranges from luxury sedans such as Mercedes s550, Cadillac XTS, BMW sedans to SUVs such as Escalade and Yukon. If you are traveling with a group you can hire our Mercedes Sprinters to travel with your group.